THESE TERMS AND CONDITIONS (“AGREEMENT”) CONSTITUTE YOUR AGREEMENT WITH KW APPLIANCE REPAIR AND WILL APPLY TO YOUR SERVICE INVOICE. Is subject to regular update without prior notice or permission.
Payment and Conditions of Service Provision
It is the responsibility of the customer to familiarize themselves with terms of service, prior to allowing our technician to commence provision of service. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed. Acting either for yourself or for the party listed on electronic or paper invoice/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, reasonable interest and service charges on any past due balance, a $25 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your order is cancelled in an untimely fashion, and any necessary collection costs, including attorney’s fees.
All appointments are set based on the earliest availability. Part installation appointments will not be scheduled until part(s) have arrived.
SERVICE CALL FEE:
If the unit is found to be uneconomical to repair or customer does not wish to proceed with the service, a service call fee will be charged. The service call fee will cover the initial examination, diagnosis, and written estimate of repair with parts and labor. The service call fee will be charged as follows: $75.00 for all units. SERVICE CALL FEE IS NON-REFUNDABLE.
KW Appliance Repair often makes appointments for customers with multiple units. A service fee will be charged for each unit of $25.00 per each additional unit.
The appliance must be installed and accessible to the service technician. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit. Based on the customer’s description of the issue, the KW Appliance Repair service technician will diagnose the unit and determine what repair(s) will be necessary to resolve the issue(s). Due to the complexity of some appliances there can be additional underlying problems which cannot be determined until an “initial repair” is made. In the event an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided. If a technician cannot duplicate the customer’s complaint on the unit, the customer will be responsible for the service call fee.
If the technician arrives and no problem is present, it will be considered as a diagnosis of “No problem found” or “Working as designed”. The customer will be responsible for the service call fee. If the problem is caused, or possibly caused by a source other than the appliance itself, the technician may recommend an examination by an outside trade contractor to confirm or rule out the possible cause or problem. The customer is fully responsible for any expenses, cost and payment for any examinations or services performed by outside trade contractors. The customer will be responsible to pay KW Appliance Repair their service call fee.
Any recommendation(s) made by our company are not mandatory, and any actions taken by the customer are at the sole discretion and financial responsibility of the customer. The customer is responsible for their own decisions.
KW Appliance Repair service technicians have the most commonly replaced parts in their vehicle stock. Parts will be ordered within 24 hours of initial half down payment of total repair quote upon visit. Depending on part availability, most parts will arrive within 1-5 business days. Special order parts may take longer. Unfortunately, we can only relay ETA information given to our company by our part distributors. Once the part has arrived, the technician will contact the customer to schedule the part installation. KW Appliance Repair reserves the right to retain old parts and components that have been replaced by a KW Appliance Repair service technician.
KW Appliance Repair accepts cash, check, and credit cards. Payment is due at time of initial visit.
REFUSAL OF PAYMENT: If the customer refuses to pay the service technician, KW Appliance Repair reserves the right to expedite account to collections.
Once the repair is complete, the customer will be asked to review and test the appliance. The customer will sign a KW Appliance Repair invoice when repair on the appliance is completed. This shows the customer has examined and approved of the work done. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. NO REFUNDS WILL BE ISSUED ON COMPLETED REPAIRS OR ON GOING REPAIRS.
KW Appliance Repair offers a 30-day warranty on all parts and labor. Warranty applies to same problem. There is no warranty against additional or more extensive repairs, against other problems which may occur on the same unit (even if involving what appears to be identical symptoms), or against incidental damages. If a problem arises within this time, we urge customers to contact KW Appliance Repair at (317) 938-1748 immediately so we may schedule a follow up appointment to address the issue. The warranty will be effective on the part installation date for a period of 30 days on both parts and labor. Warranty is only valid if the repair is performed by KW Appliance Repair service technicians. Improper usage of the appliance automatically voids the warranty. Warranty is void on relocated appliances. If you do not perform proper maintenance, then we will void your warranty.
If a service technician is dispatched on a unit under warranty and the complaint cannot be duplicated, the service technician will not perform any other action, other than testing the unit. If the service technician is dispatched more than two times under warranty and cannot detect an error within the unit, the customer will be held liable for a service fee.
No warranty on damage caused by external problems or interference by anyone else (other than KW Appliance Repair service technicians) sensing or tampering with the repair. Warranty is not applicable to the following parts: discontinued or obsolete parts, refrigerants, filters, access valves, fuses, and wires. Warranty against manufacturing defect only. Warranty does not cover damage due to water, high voltage fluctuations or any alteration or tampering by third part technicians.
We are not liable for any item or person that is hurt by a malfunction and are not liable if your food goes bad due to lack of refrigeration or malfunction of the appliance. If water leaks when we are repairing an item, then we are not responsible for any damage done. If we decide it is best to not offer a warranty, we can make that decision.
KW Appliance Repair is not responsible for any damage caused by appliance malfunction. KW Appliance Repair is not responsible for any floor, cabinet, counter damage or water leakage when repairing and/or removing your appliance by KW Appliance Repair technician(s). KW Appliance Repair reserves the right to limit or refuse to provide warranty at its sole discretion.
Warranty will be void if: Routine maintenance is neglected, improper use of the appliance, unit is removed/uninstalled, unit is damaged by weather, damage or interference by anyone else (other than KW Appliance Repair) and/ or non-payment of service.
Ensure a form of payment will be available for the KW Appliance Repair technician during the scheduled visit
Ensure the appliance is readily accessible to the service technician
It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.
Waiver of Damages When Moving Appliance
You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You acknowledge the service technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the service technician and KW Appliance Repair, from any and every liability associated with any such damage as may occur in connection with this movement.
Waiver of Damages When Working with Water
You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. You promise to hold harmless KW Appliance Repair, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Failed Cooling
You understand, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections which result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, etc. You acknowledge, by undertaking to service and/or repair your equipment, KW Appliance Repair is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability KW Appliance Repair, it’s agents and employees from any and all such harms. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.
Waiver of Damages from Lifting Glass Cook Top
You understand, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the service technician to exercise every due level of care, you nevertheless recognize the service technician and KW Appliance Repair explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) and you agree to hold harmless and exempt from liability KW Appliance Repair, it’s agents, and employees from any and all such responsibility. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.
REFUSAL OF SERVICE:
KW Appliance Repair reserves the right to refuse service to a customer at the service technician’s discretion. The customer will be held liable for a service fee.
Thank You For Your Business